Shipping policy

Harbor Hound Shipping Policy

Last Updated: August 23, 2026

At Harbor Hound, we work with trusted fulfillment partners to deliver your dog's products directly to you. Please review the information below regarding order processing and shipping.

Free Shipping

Enjoy FREE standard shipping on orders of $49 or more within the United States.

Orders under $49 may be subject to a shipping fee. Any applicable shipping charges will be shown at checkout before you complete your purchase.

Order Processing

Orders are typically processed within 2–5 business days.

Processing times may vary depending on product availability and fulfillment requirements. Orders with inventory already available in a fulfillment warehouse may process faster, while orders requiring inventory to be sourced may take additional time.

Shipping & Delivery

For standard U.S. shipping, delivery typically takes approximately 10–15 business days after your order has been processed.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to:

  • Carrier delays
  • Weather
  • Holidays
  • Inventory availability
  • Customs or inspection
  • Shipping route
  • Other circumstances outside Harbor Hound's control

CJdropshipping notes that actual shipping times can vary based on the shipping method, inventory, customs clearance, and local carrier conditions.

Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow some time for tracking information to update after your package has been dispatched.

Shipping Address

Please make sure your shipping address is correct before completing your purchase.

Harbor Hound is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address.

Delayed or Lost Packages

If your order appears to be significantly delayed or your tracking information has not updated for an extended period, please contact us at:

[YOUR CUSTOMER SERVICE EMAIL]

We'll review the available tracking information and work with our fulfillment partner to assist you.

Damaged Products

If your order arrives damaged, please contact us as soon as possible at:

[YOUR CUSTOMER SERVICE EMAIL]

Please include your:

  • Order number
  • Photos of the package
  • Photos of the damaged product
  • Description of the issue

This information allows us to investigate the issue and determine the appropriate resolution.

International Shipping

Harbor Hound currently ships within the United States only.

International shipping may become available in the future.

Questions About Your Order?

We're here to help.